FAQ

Frequently Asked Questions

1. Where do you ship?

We currently ship exclusively to the 27 member countries of the European Union. For a full list, please see our Shipping Policy.

2. How long does delivery take?
Orders are usually produced and shipped within 2–4 business days, and delivery takes approximately 3–7 business days, depending on the destination country.

3. How much does shipping cost?
Shipping costs are automatically calculated during checkout based on the delivery country and quantity of items ordered.

4. Are there any customs duties or hidden fees?
No. Since all products are produced and shipped from within the EU, there are no customs duties or additional fees. The price you see at checkout is final.

5. Can I return a product?
As all products are made-to-order, we do not offer returns unless the product is defective or damaged. For more details, see our Refund & Return Policy.

6. What if I receive a wrong or damaged item?
In that case, please contact us within 7 days of receiving the item. We’ll be happy to offer a replacement or a refund.

7. Can I change or cancel my order?
If your order has not yet entered production, we can help with changes or cancellations. Please contact us as soon as possible.

8. Can I track my order?
Yes! Once your package has shipped, you will receive an email with a tracking number and a link to track your delivery.

9. What payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, and PayPal.

10. Who can I contact if I have more questions?
Feel free to email us at: office@offscene.shop
Our support team responds within 24 hours on business days.